Glacial Community YMCA
  • Watertown, WI, USA
  • Hourly
  • Part Time

YMCA membership, Program Discounts, Fun Place to Work

Our Member Service Staff are the first persons that Members and Guests see when they enter the Y.  We are looking for friendly customer service staff who can be that welcoming and helpful Staff Member.

Shifts available are:  Fridays, 4:30am - 8:30am and Saturdays, 5:30am - 11:30am (rotation)
                          or  Tuesday/Wednesday/Thursday, 4:30am to 8:30am with weekend rotation        


This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility.  Provide information and service to current or potential members and staff, and administrative assistance in maintaining membership and program registration records


  • Strong knowledge of computers, telephones, navigate software, basic office equipment, cash handling and professional written and verbal communication skills.
  • Attention to detail and accuracy, ability to work independently, and problem solve.
  • Previous customer service experience preferred.
  • Certifications that must be obtained and maintained within first 90 days: CPR , AED , First Aid, Child Abuse Prevention, Blood borne Pathogens, Hazard Communication.
  • Willingness to attend meetings, training, and obtain additional certification as requested.


  • Answer phone and greet people entering or leaving reception area with a smile and enthusiasm. 
  • Provide member service that includes, but is not limited to: facility entry check-in, membership and program registration, member inquiries.
  • Provide administrative assistance to the Membership Department, including but not limited to: data entry, correspondence, producing reports, and records management.
  • Possess knowledge of emergency procedures as they relate to calling 911, informing manager on-duty of weather, medical, or facility emergency's and performing related functions as required by emergency staff.
Full Job Description
Glacial Community YMCA
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